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FAQ

Are lab-grown diamonds real diamonds?

Yes — completely. They share the same chemical, physical, and optical properties as mined diamonds. The only difference is origin.

What metal do you use?

Solid 14k gold throughout. Never plated, never filled.

How long does shipping take?

Allow 4–5 weeks. Often sooner if the piece is already in stock. Every AVRA piece is made for you rather than pulled off a shelf, and we'd rather build it properly than rush it. You'll get tracking the moment it leaves us.

What is your return policy?

Returns are accepted within 20 business days of delivery for store credit only — we don't offer refunds. Custom, personalized, engraved, or special-sizing pieces are final sale. See our full Shipping & Exchanges policy for details.

Do you offer custom design?

We're putting the finishing touches on our custom program — it's coming soon.

Is my purchase covered?

Every piece carries our lifetime craftsmanship warranty.