Terms of Service
Effective Date: July 12, 2026
Last Updated: July 12, 2026
Welcome to AVRA. These Terms of Service (“Terms”) govern your use of the AVRA website, online store, products, and services (collectively, the “Services”).
By accessing or using our Services, placing an order, or purchasing a product from AVRA, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order.
If you do not agree with these Terms, please do not use our Services or place an order.
1. About AVRA
AVRA is an online jewelry brand offering jewelry and related products for purchase through our website.
Our products may include ready-to-ship, made-to-order, personalized, customized, and other jewelry pieces.
We reserve the right to update, modify, discontinue, or remove products, services, pricing, or other content at any time without prior notice.
2. Eligibility and Purchases
You must be legally capable of entering into a binding agreement to use our Services and make purchases.
If you are under the age required to independently enter into a purchase agreement in your jurisdiction, a parent or legal guardian must make the purchase on your behalf.
Parents and legal guardians are responsible for purchases made on behalf of minors.
By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method provided.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, specifications, and other product information displayed on our website are accurate.
However, colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.
We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, inventory errors, product descriptions, or other information on the website at any time.
We may cancel or modify an order if information displayed on the website was incorrect, including incorrect pricing, availability, product information, or inventory.
4. Orders and Order Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products.
An order confirmation does not necessarily mean that AVRA has accepted the order.
AVRA reserves the right to accept, refuse, or cancel any order at our discretion, including orders that appear to involve:
- Fraudulent activity;
- Unauthorized payment methods;
- Suspicious activity;
- Incorrect pricing;
- Inventory errors;
- Errors in product information;
- Multiple orders that appear to be placed for improper purposes; or
- Other circumstances that may create a security, legal, or business concern.
If we cancel an order after payment has been processed, we will issue the applicable refund to the original payment method when required.
5. Pricing and Payment
All prices displayed on our website are subject to change without notice.
We accept various payment methods, which may include:
- Credit cards;
- Debit cards;
- Apple Pay;
- Google Pay;
- Shop Pay; and
- Buy Now, Pay Later payment options made available through our payment providers.
Payment must be successfully authorized before an order can be processed.
You authorize AVRA and its payment providers to charge the payment method provided for the total amount of your order, including applicable taxes, shipping charges, and other applicable fees.
6. Order Processing and Shipping
Ready-to-Ship Orders
Ready-to-ship orders typically require 2–4 weeks for processing and fulfillment before shipment.
After an order has been processed and shipped, it will be sent through USPS.
Made-to-Order Orders
Made-to-order pieces require 4–5 weeks for completion before shipment.
Made-to-order jewelry is created specifically after an order is placed and therefore requires additional production time.
The 4–5 week timeframe refers to the production period and does not necessarily include USPS transit time after the order ships.
By purchasing a made-to-order item, you acknowledge and agree to the applicable production timeframe.
Shipping and Delivery Estimates
AVRA will make reasonable efforts to process and ship your order within the timeframe communicated to you at checkout or in your order confirmation.
We will do our best to ensure that your package reaches you within the estimated delivery timeframe provided at checkout.
However, once your order has been shipped and transferred to USPS, the package is no longer under AVRA’s direct control.
AVRA does not guarantee a specific delivery date or delivery timeframe once an order has been transferred to USPS.
USPS delivery times may be affected by carrier delays, weather, holidays, service interruptions, incorrect addresses, lost or delayed packages, or other circumstances outside of AVRA’s control.
Any estimated delivery date provided at checkout, in an order confirmation, or through tracking is an estimate and not a guaranteed delivery date.
If a package is delayed after being transferred to USPS, AVRA may assist you with available tracking information and reasonable customer support. However, AVRA is not responsible for delays caused by USPS or other circumstances outside of our reasonable control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at checkout.
If an order is returned to AVRA because the customer provided an incorrect or incomplete shipping address, the customer is responsible for any additional shipping costs required to resend the order.
8. Lost, Stolen, or Delivered Packages
Once an order has been shipped and tracking information indicates that the package has been delivered, AVRA is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after delivery.
Customers should first contact USPS regarding packages that are marked as delivered but cannot be located.
AVRA may assist by providing available order or tracking information but does not guarantee replacement, reimbursement, or store credit for packages reported as delivered.
9. Returns, Exchanges, and Store Credit
AVRA does not offer refunds or traditional returns.
Eligible customers may request an exchange or store credit within 20 days of delivery.
To qualify for an exchange or store credit, the item must:
- Be unworn;
- Be undamaged;
- Be in its original condition; and
- Be returned with its original packaging.
Items that show signs of wear, damage, alteration, or use may not qualify.
Customers are responsible for return shipping costs and any shipping costs associated with sending an exchanged item.
10. Final Sale Items
The following items are final sale and are not eligible for refunds, exchanges, or store credit:
- Custom jewelry;
- Personalized jewelry;
- Engraved jewelry;
- Customized sizing or designs;
- Specially requested or specially produced pieces; and
- Any item specifically identified as “Final Sale” at the time of purchase.
11. Damaged or Incorrect Items
If you receive an item that is damaged upon arrival or an item that is different from what you ordered, please contact AVRA as soon as possible.
After reviewing the issue, AVRA may provide the customer with the option of:
- A replacement;
- An exchange; or
- Store credit.
The resolution will depend on the circumstances and availability of the item.
Customers may be required to provide photographs or other information to assist us in evaluating the issue.
12. Jewelry Wear and Damage
AVRA does not provide a warranty covering damage caused by normal wear, misuse, accidents, improper care, alterations, repairs performed by third parties, exposure to chemicals, water damage, loss, or other damage resulting from use of the product.
Customers are responsible for following any jewelry care instructions provided by AVRA.
13. Made-to-Order Cancellations
Made-to-order orders cannot be canceled once the order has been placed.
Because made-to-order pieces are produced specifically in response to a customer’s order, production may begin after the order is submitted.
By purchasing a made-to-order item, you acknowledge and agree that the order cannot be canceled after purchase.
14. Custom and Personalized Jewelry
AVRA may offer custom or personalized jewelry, including but not limited to:
- Engraving;
- Names;
- Initials;
- Personalized text;
- Custom sizing;
- Custom designs; and
- Other specially requested modifications.
Custom and personalized products are final sale and are not eligible for refunds, exchanges, or store credit unless the item is received damaged or AVRA sends an item that does not match the customer’s approved order.
Customers are responsible for ensuring that all information submitted for personalization, including names, initials, spelling, dates, numbers, and other details, is accurate before submitting an order.
AVRA is not responsible for errors resulting from incorrect information submitted by the customer.
15. Ring Sizing
Customers are responsible for selecting the correct ring size before placing an order.
AVRA does not offer exchanges or returns solely because a customer selected the incorrect ring size.
16. Discount Codes and Promotions
Unless otherwise stated, promotional codes and discount codes cannot be combined with other promotional codes or offers.
Discount codes cannot be used on sale items unless expressly stated otherwise by AVRA.
AVRA reserves the right to modify, suspend, or cancel promotions at any time.
AVRA may also limit the use of promotional codes, including limiting the number of times a code may be used per customer or order.
17. Gift Cards
AVRA may offer gift cards in the future.
When gift cards become available, gift cards will be subject to the terms displayed at the time of purchase.
Unless otherwise required by applicable law, AVRA gift cards will be non-refundable and non-exchangeable for cash or store credit.
Gift cards may not be returned or exchanged.
18. Chargebacks and Payment Disputes
If you experience an issue with your order, we ask that you contact AVRA first so that we have an opportunity to review and resolve the issue.
Customers agree not to initiate an improper or fraudulent chargeback or payment dispute for a legitimate purchase, particularly where the issue could reasonably be addressed through AVRA’s customer service process.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
19. Intellectual Property
All content appearing on the AVRA website, including but not limited to:
- Product photography;
- Website photography;
- Written content;
- Product descriptions;
- Graphics;
- Designs;
- Website layout;
- Videos;
- Marketing materials; and
- Other original creative content
is owned by or licensed to AVRA and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, republish, display, sell, or commercially use AVRA’s copyrighted content, product photography, designs, written content, or other protected materials without prior written permission.
Nothing in these Terms grants you ownership rights to AVRA’s intellectual property.
20. User-Submitted Content
If you submit reviews, photographs, comments, testimonials, or other content to AVRA, you represent that you have the right to submit that content.
By submitting content, you grant AVRA permission to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
AVRA reserves the right to remove content that is unlawful, abusive, offensive, misleading, fraudulent, or otherwise inappropriate.
21. Third-Party Services
Our website may use third-party services and platforms to help operate the Services, including Shopify, Klaviyo, payment providers, shipping providers, and other service providers.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
AVRA is not responsible for the independent actions, policies, or practices of third-party service providers outside of our reasonable control.
22. Website Availability
We do not guarantee that the website or Services will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or restrict access to the website for maintenance, updates, security concerns, technical issues, or other operational reasons.
23. Prohibited Uses
You may not use our website or Services:
- For any unlawful purpose;
- To commit fraud;
- To interfere with the operation or security of the website;
- To attempt to gain unauthorized access to accounts or systems;
- To copy or misuse AVRA’s content or intellectual property;
- To submit false or misleading information;
- To abuse promotions or discount codes; or
- In any manner that violates applicable laws or these Terms.
24. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis.
AVRA does not guarantee that the Services will be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes or limits any consumer rights or warranties that cannot legally be excluded or limited under applicable law.
25. Limitation of Liability
To the maximum extent permitted by applicable law, AVRA will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or purchase of products.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
26. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless AVRA and its owners, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, and expenses arising from:
- Your violation of these Terms;
- Your misuse of the Services;
- Your violation of applicable law; or
- Your infringement of another person’s rights.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, Services, technology, or legal requirements.
When we make changes, we will update the Last Updated date at the top of these Terms.
Where required by applicable law, we will provide additional notice of material changes.
Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
28. Governing Law
These Terms are governed by the laws applicable to AVRA’s business, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any dispute will be handled in accordance with applicable law and any legally enforceable rights available to the customer.
29. Contact
If you have questions regarding these Terms of Service, please contact AVRA:
AVRA
Email: Contact@avrajewelry.co
For customer service inquiries, please include your order number and a description of your question or concern when applicable.
