Refund policy
Return & Refund Policy
At AVRA, we want you to love what you keep. If your purchase isn’t right for you, eligible items may be returned for store credit or exchanged in accordance with the policy below.
Returns & Store Credit
Returns are accepted within 20 business days of delivery for store credit only. AVRA does not offer monetary refunds.
Eligible items must be:
- Unworn
- Undamaged
- In their original condition
- Returned in their original AVRA packaging
Return shipping is covered by AVRA.
Exchanges
Eligible items may be exchanged in accordance with the same return requirements. Customers are responsible for ensuring that returned pieces meet AVRA’s eligibility requirements.
Final Sale Items
The following pieces are final sale and are not eligible for returns, exchanges, or store credit:
- Customized jewelry
- Personalized jewelry
- Engraved jewelry
- Special-sizing pieces
- Other specially produced pieces identified as final sale
Holiday & Occasion Returns
AVRA recognizes that gifts may be purchased in advance of the occasion they are intended for.
Orders placed during the following periods are eligible for return or exchange through the corresponding date:
- November 1 – December 24: eligible through January 15
- January 5 – February 14: eligible through March 5
- April 1 – Mother’s Day: eligible through June 1
Orders placed outside these periods follow our standard policy of returns within 20 business days of delivery.
Starting a Return
To start a return, email Contact@avrajewelry.co with your order number.
Returned pieces must be unworn and in their original AVRA packaging.
Recipients may also initiate a return for store credit or exchange directly. We require the order number and the name under which the order was placed.
For questions regarding returns or exchanges, please contact:
