Shipping times
Ready-to-ship pieces arrive in 1–2 weeks. Made-to-order pieces ship in 2–5 weeks.
That window covers everything: your piece being made and your piece reaching you. Nearly all of our jewelry is crafted for your order rather than lifted off a shelf, and we would rather give you a date we can keep than one that simply sounds good.
You'll receive tracking the moment your order ships. All orders are fully insured in transit.
Returns, exchanges & store credit
Returns are accepted within 20 business days of delivery for store credit or exchange. We do not offer monetary refunds.
Return shipping is free for AVRA Insiders. Becoming an Insider is free: sign up with your email at the bottom of any page.
To be eligible, a piece must be unworn, undamaged, in its original condition, and returned in its original AVRA packaging.
Holiday & occasion returns
AVRA recognizes that gifts are frequently purchased well in advance of the occasion they are intended for. For that reason, orders placed within the periods below are eligible for return or exchange through the corresponding date, regardless of the delivery date.
| Order placed between | Eligible through |
|---|---|
| November 1 – December 24 | January 15 |
| January 5 – February 14 | March 5 |
| April 1 – Mother's Day | June 1 |
Orders placed outside these periods are governed by our standard policy: returns are accepted within 20 business days of delivery.
Recipients may initiate a return for store credit or exchange directly. We require only the order number and the name under which the order was placed.
All other terms remain in effect. Personalized, customized, engraved, and special-sizing pieces are final sale.
For any questions, please contact us at Contact@avrajewelry.co.
Final sale items
Personalized, customized, engraved, and special-sizing pieces are final sale. These pieces are not eligible for return, exchange, or store credit, as they were made uniquely for you.
Damaged or incorrect items
If a piece arrives damaged, or is not what you ordered, this is handled separately from the policy above. Email us and we will make it right, including on final sale pieces.
Starting a return
Email Contact@avrajewelry.co with your order number. Pieces must be returned unworn, in their original AVRA packaging.
See also our full Return & Refund Policy and Terms of Service.
